Privacy Policy

1. Introduction and Scope

qdal ("we," "us," or "our") operates the online gaming platform accessible at qdal.cam. We are committed to protecting the privacy and security of all personal data provided by our users ("you" or "your") in accordance with applicable data protection laws and international best practices.

This Privacy Policy explains what personal information we collect when you register for and use qdal services, how we use that information, with whom we share it, how we protect it, and what rights you have regarding your personal data. This policy applies to all users of the qdal platform, including visitors, registered account holders, and former customers.

By creating an account with qdal, accessing our website, or using our gaming services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any provision of this Privacy Policy, you should not use qdal services.

2. Information We Collect

qdal collects various types of personal information necessary to provide our gaming services, comply with legal obligations, prevent fraud, and enhance user experience. The information we collect falls into the following categories:

2.1 Account Registration Information

When you create an account with qdal, we collect the following personal data:

• Identity Information: Full legal name, date of birth, nationality, and gender as required for age verification and regulatory compliance
• Contact Information: Email address, Indonesian mobile phone number, and residential address within Indonesia
• Account Credentials: Username and encrypted password (we store only cryptographic hashes of passwords, never plaintext)
• Preferred Language and Currency: Language selection (English) and currency preference (Indonesian Rupiah)

2.2 Know Your Customer (KYC) Verification Documents

To comply with anti-money laundering regulations and verify your identity, we require submission of:

• Government-Issued Identification: Scanned copy or clear photograph of your Indonesian KTP (Kartu Tanda Penduduk), passport, or other government-issued photo ID showing your full name, date of birth, ID number, and photograph
• Proof of Address: Recent utility bill, bank statement, or official government document dated within the last three months displaying your name and residential address
• Selfie Verification: Photograph of yourself holding your ID document next to your face for liveness verification and fraud prevention

These documents are stored securely in encrypted format and accessed only by authorized compliance personnel for verification purposes.

2.3 Financial and Payment Information

To process deposits and withdrawals, we collect:

• Bank Account Details: Indonesian bank account holder name, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), account number, and branch information
• E-Wallet Information: Registered phone number or account ID associated with OVO, DANA, GoPay, or ShopeePay wallets
• Transaction History: Records of all deposits, withdrawals, wager amounts, winnings, losses, and bonus credits associated with your account
• Payment Verification Data: Transaction IDs, timestamps, amounts, and payment method details for reconciliation and dispute resolution

Important: qdal does not collect or store your full bank account passwords, credit card CVV codes, or e-wallet OTP (one-time password) codes. We partner with licensed payment processors who handle sensitive financial data securely. We receive only confirmation of successful transactions, not raw payment credentials.

2.4 Gameplay and Betting Information

We automatically record your gaming activity to provide services, prevent fraud, and comply with regulatory requirements:

• Game Play Data: Types of games played, bet amounts, win/loss outcomes, session duration, game rounds participated in
• Sports Betting Data: Sports events bet on, bet types (Asian Handicap, Over/Under, Mix Parlay), odds selected, stake amounts, settlement results
• Bonus and Promotion Usage: Bonuses claimed, wagering progress toward requirements, bonus expiration dates, promotional code usage
• Account Balance Changes: Detailed ledger of deposits, withdrawals, wagers placed, winnings paid, and bonus credits applied

2.5 Technical and Usage Information

When you access qdal services, we automatically collect technical data including:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers
• Connection Information: IP address, internet service provider, approximate geolocation (city/region level, not precise GPS), connection timestamps
• Website Usage Data: Pages viewed, features accessed, navigation paths through the site, time spent on pages, referring websites
• Cookies and Tracking Technologies: Session cookies for login authentication, preference cookies for language/display settings, analytics cookies to understand user behavior (see Section 9 for detailed cookie policy)

2.6 Communication Records

We maintain records of all communications between you and qdal for quality assurance, dispute resolution, and regulatory compliance:

• Customer Support Interactions: Live chat transcripts, email correspondence, support ticket details, phone call recordings (where legally permitted and with your consent)
• Marketing Communications: Record of promotional emails sent, newsletters delivered, and your consent status for marketing materials
• User-Submitted Content: Any feedback, reviews, comments, or other content you voluntarily submit to qdal

3. How We Use Your Information

qdal processes your personal data only for legitimate business purposes and legal obligations. The specific purposes for which we use your information include:

3.1 Account Management and Service Delivery

• Creating and maintaining your qdal account
• Authenticating your identity during login and sensitive operations
• Processing deposits, withdrawals, and internal account transfers
• Providing access to casino games, sports betting markets, and lottery draws
• Calculating winnings, applying bonuses, and updating account balances
• Sending transactional notifications (deposit confirmations, withdrawal approvals, bet settlements)

3.2 Legal and Regulatory Compliance

• Verifying your age to ensure you meet the 21+ requirement for Indonesian players
• Conducting KYC and anti-money laundering (AML) checks as required by gaming regulations
• Maintaining accurate records for audit purposes and regulatory inspections
• Responding to lawful requests from government authorities, courts, or law enforcement
• Preventing underage gambling, money laundering, fraud, and other illegal activities

3.3 Fraud Prevention and Security

• Detecting and preventing fraudulent transactions, bonus abuse, collusion, and account sharing
• Monitoring for suspicious betting patterns, duplicate accounts, and Terms violations
• Protecting qdal platform integrity and ensuring fair play for all users
• Investigating disputes, chargebacks, and payment discrepancies
• Implementing security measures to prevent unauthorized access and data breaches

3.4 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests
• Providing technical assistance and troubleshooting account issues
• Sending important service announcements, policy updates, and platform maintenance notifications
• Conducting customer satisfaction surveys and collecting feedback to improve our services

3.5 Marketing and Promotional Activities (With Consent)

• Sending promotional offers, bonus announcements, and newsletter content (only if you have opted in)
• Personalizing promotional offers based on your gaming preferences and history
• Conducting targeted marketing campaigns to inform you of new games or features

Note: You can opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or updating your preferences in your account settings. Opting out of marketing does not affect transactional emails necessary for service delivery.

3.6 Analytics and Service Improvement

• Analyzing user behavior to understand which games are most popular and which features are underutilized
• Identifying technical issues, slow-loading pages, and user experience friction points
• Testing new features, game layouts, and promotional formats to optimize performance
• Improving our responsible gaming tools based on usage patterns

4. Data Sharing and Disclosure

qdal does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted partners and service providers in the following limited circumstances:

4.1 Payment Processors and Financial Institutions

We share necessary financial information with licensed payment processors and Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process your deposits and withdrawals. These providers have access only to the information required to complete transactions and are contractually obligated to maintain confidentiality and security.

4.2 Identity Verification and KYC Service Providers

To verify your identity and comply with anti-money laundering regulations, we may share your KYC documents with third-party verification services. These services perform automated identity checks, document authentication, and fraud screening on our behalf. All verification partners are bound by strict data protection agreements.

4.3 Game and Software Providers

Casino games and live dealer tables on qdal are provided by third-party software developers. When you play these games, certain technical information (user ID, bet amounts, game session data) is shared with game providers to deliver the gaming experience. Game providers do not receive your personally identifiable information such as name, address, or financial details.

4.4 Customer Support and Communication Tools

We use third-party platforms for live chat support, email management, and customer relationship management (CRM). Your communications with qdal support may be processed through these platforms. All providers are carefully vetted for data security and compliance.

4.5 Analytics and Performance Monitoring Services

We use analytics tools to understand website traffic, user behavior, and technical performance. These tools collect anonymized or pseudonymized data about how users interact with qdal platform. No personally identifiable information is shared with analytics providers unless you have given explicit consent.

4.6 Legal Obligations and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal requests from government authorities, courts, or law enforcement agencies. This includes:

• Complying with court orders, subpoenas, or regulatory investigations
• Cooperating with law enforcement in criminal investigations
• Responding to lawful data access requests under applicable Indonesian or international law
• Protecting qdal's legal rights, property, or safety, or that of our users or the public

We will notify you of such disclosures unless legally prohibited from doing so.

4.7 Business Transfers

In the event qdal undergoes a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity as part of the transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership or control of your personal data, and provide you with choices regarding your information.

5. Data Security Measures

qdal employs comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security infrastructure includes:

5.1 Encryption and Data Protection

• SSL/TLS Encryption: All data transmitted between your device and qdal servers is encrypted using industry-standard 256-bit SSL/TLS encryption, the same technology used by banks and financial institutions
• Data-at-Rest Encryption: Personal information stored in our databases is encrypted using AES-256 encryption to prevent unauthorized access even in the event of physical server compromise
• Password Security: User passwords are never stored in plaintext. We use cryptographic hashing with salt (bcrypt or Argon2) to ensure passwords cannot be reverse-engineered

5.2 Access Controls and Authentication

• Role-Based Access: Only authorized personnel with a legitimate business need can access customer personal data. Access is restricted based on job function and seniority
• Multi-Factor Authentication: qdal staff accessing sensitive systems must use multi-factor authentication (MFA) to prevent unauthorized internal access
• Access Logging and Monitoring: All access to personal data is logged with timestamps, user IDs, and actions taken. Logs are monitored for suspicious activity

5.3 Infrastructure Security

• Secure Data Centers: Personal data is stored on servers located in secure, access-controlled data centers with 24/7 physical security, fire suppression, and redundant power systems
• Firewalls and Intrusion Detection: Our network infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS)
• Regular Security Audits: qdal undergoes periodic third-party security audits and penetration testing to identify and remediate vulnerabilities

5.4 Data Breach Response

In the unlikely event of a data breach that compromises your personal information, qdal will:

• Promptly investigate the breach and take immediate steps to contain and remediate the issue
• Notify affected users via email within 72 hours of breach discovery, as required by data protection regulations
• Provide detailed information about what data was compromised and what steps you should take to protect yourself
• Cooperate fully with regulatory authorities and law enforcement in breach investigations

6. Data Retention and Deletion

qdal retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Retention Periods

6.2 Account Closure and Data Deletion

If you choose to close your qdal account, you may request deletion of your personal data by contacting customer support at [email protected]. Upon receiving a deletion request, we will:

• Immediately close your account and prevent further access
• Delete or anonymize personal data that is no longer required for legal or regulatory purposes
• Retain certain information as required by law (transaction records, KYC documents) for the minimum statutory retention period
• Provide confirmation once the deletion process is complete (typically within 30 days)

Important: Even after account closure, we may retain anonymized or aggregated data that cannot be used to identify you personally for statistical analysis and service improvement purposes.

7. Your Privacy Rights

As a qdal user, you have the following rights regarding your personal data:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact our support team with a written request. We will provide the information in a structured, commonly used, and machine-readable format (typically PDF or CSV) within 30 days of receiving your request.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings. For data you cannot change yourself (such as date of birth after KYC verification), contact customer support with proof of the correct information.

7.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data, subject to legal and regulatory retention requirements. We will honor erasure requests unless we are legally obligated to retain the information (e.g., for anti-money laundering compliance, ongoing dispute resolution, or tax audits).

7.4 Right to Restrict Processing

You may request that we limit how we use your data in certain circumstances, such as while we verify the accuracy of disputed information or during a complaint investigation.

7.5 Right to Data Portability

You have the right to receive your personal data in a portable format and, where technically feasible, request that we transmit it directly to another service provider.

7.6 Right to Object

You may object to processing of your data for marketing purposes at any time by opting out of promotional communications. You can also object to automated decision-making or profiling that produces legal effects or similarly significantly affects you.

7.7 Right to Withdraw Consent

Where we process your data based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

How to Exercise Your Rights: To exercise any of the above rights, contact qdal customer support at [email protected] with your request. We may ask for verification of your identity before processing rights requests to prevent unauthorized access to your data.

8. International Data Transfers

qdal primarily serves Indonesian players and stores data within secure facilities. However, some of our service providers (payment processors, game providers, analytics platforms) may be located outside Indonesia. When we transfer personal data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by data protection authorities
• Verification that the recipient country provides adequate data protection standards
• Binding corporate rules within multinational service provider organizations
• Explicit consent from users when required for specific cross-border transfers

We conduct due diligence on all international service providers to ensure they maintain data protection standards comparable to those outlined in this Privacy Policy.

9. Cookies and Tracking Technologies

qdal uses cookies and similar tracking technologies to enhance user experience, remember preferences, authenticate sessions, and analyze platform usage. A cookie is a small text file stored on your device by your web browser at the request of a website.

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including login authentication, session management, security features, and load balancing. These cookies cannot be disabled without preventing core functionality.
• Preference Cookies: Remember your settings such as language selection, currency display, and display preferences. Disabling these cookies will reset your preferences to defaults on each visit.
• Analytics Cookies: Collect anonymized data about how users navigate qdal platform, which pages are visited most frequently, where users encounter errors, and how long sessions last. This helps us improve site performance and user experience.
• Marketing Cookies: Track your activity across qdal platform to deliver personalized promotional content and measure campaign effectiveness. These cookies are used only if you have opted in to marketing communications.

9.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies entirely or delete specific cookies. However, disabling essential cookies will prevent you from using key qdal features including account login. Disabling analytics or marketing cookies will not affect platform functionality but may result in a less personalized experience.

For detailed instructions on managing cookies in your specific browser, consult your browser's help documentation.

10. Children's Privacy

qdal services are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes mandatory age verification, and we employ both automated and manual checks to prevent underage account creation.

If we discover that we have inadvertently collected data from a minor, we will immediately delete that information, close the account, void all transactions, and take appropriate steps to prevent future access. Parents or guardians who believe their child may have created an account should contact us immediately at [email protected].

11. Changes to This Privacy Policy

qdal reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to users via:

• Email notification to your registered email address
• Prominent notice on the qdal website homepage
• In-platform notification upon next login

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this document indicates when the policy was most recently revised. Continued use of qdal services after policy changes constitutes acceptance of the updated terms.

12. Contact Information and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or how qdal handles your personal data, please contact us through the following channels:

• Email: [email protected] (For privacy-specific inquiries, include "Privacy Inquiry" in the subject line)
• Live Chat: Available 24/7 via the chat widget on our website
• Response Time: We aim to respond to all privacy inquiries within 48 hours during business days

If you believe qdal has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.