Terms & Conditions

1. Definitions and Interpretation

In these Terms and Conditions, unless the context requires otherwise, the following definitions shall apply:

• "qdal," "we," "us," or "our" refers to the qdal online gaming platform operated under the domain qdal.cam and its affiliated services.
• "User," "you," or "your" refers to any individual who registers for, accesses, or uses the qdal platform and its services.
• "Account" means the personal gaming account created by a User upon successful registration with qdal.
• "Services" means all gaming products, betting markets, casino games, lottery draws, sports betting options, promotional offers, and related features provided by qdal through its website and mobile-optimized platform.
• "Deposit" means any transfer of funds by a User into their qdal Account using approved payment methods including Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) or e-wallet services (OVO, DANA, GoPay, ShopeePay).
• "Withdrawal" means any transfer of funds from a User's qdal Account balance to their registered Indonesian bank account or e-wallet.
• "Bonus" means any promotional credit, cashback, free bet, or other incentive offered by qdal, subject to specific terms and wagering requirements as detailed in the applicable promotion.
• "Wager" or "Bet" means any stake placed by a User on casino games, sports events, lottery draws, or other gaming products offered by qdal.

2. Acceptance of Terms

By registering an Account with qdal, accessing our website at qdal.cam, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between you and qdal.

If you do not agree with any provision of these Terms and Conditions, you must immediately cease using qdal Services and refrain from creating an Account. Continued use of our platform after any modifications to these Terms constitutes your acceptance of such changes.

We reserve the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Material changes will be communicated via email to your registered address or through prominent notices on our website. It is your responsibility to review these Terms periodically. Your continued use of qdal Services following any amendments indicates your acceptance of the revised Terms.

3. Eligibility Requirements

To register an Account and use qdal Services, you must meet all of the following eligibility criteria:

3.1 Age Requirement

You must be at least 21 years of age or the legal age of majority in your jurisdiction of residence, whichever is higher. Online gaming and gambling are strictly prohibited for individuals under the age of 21 in Indonesia. qdal employs rigorous age verification procedures during account registration, including mandatory government-issued identification (KTP - Kartu Tanda Penduduk) verification.

Any User found to have provided false information regarding their age or to be underage at the time of registration will have their Account immediately suspended, all wagers voided, and any funds in the Account forfeited. We take underage gambling prevention extremely seriously and cooperate with relevant authorities on such matters.

3.2 Jurisdictional Restrictions

You must be a resident of Indonesia and physically located within Indonesian territory when accessing qdal Services. Our platform is designed specifically for the Indonesian market and complies with applicable local regulations. Users accessing our Services from outside Indonesia or from jurisdictions where online gambling is prohibited do so at their own risk and in potential violation of local laws.

3.3 Legal Capacity

You must possess full legal capacity to enter into binding contracts under the laws of Indonesia. Individuals who are legally incapacitated, under guardianship, or otherwise restricted from entering into binding agreements are prohibited from using qdal Services.

3.4 Account Restrictions

You may register and maintain only one (1) Account with qdal. Duplicate accounts, multiple accounts registered by the same individual, or accounts registered using false or misleading information are strictly prohibited and subject to immediate closure. If we detect multiple accounts belonging to the same individual, we reserve the right to close all such accounts, void all wagers, and forfeit any balances or winnings.

3.5 Prohibited Users

The following categories of individuals are expressly prohibited from using qdal Services:

• Individuals who have previously been excluded or banned from qdal or any affiliated platform
• Individuals who have self-excluded from gambling activities through qdal's Responsible Gaming tools
• Employees, contractors, or family members of qdal staff or its affiliated companies
• Individuals acting on behalf of third parties, including but not limited to agents, representatives, or payment processors without express written authorization
• Individuals engaged in professional gambling or betting syndicates where such activity violates these Terms

4. Account Registration and Security

4.1 Registration Process

To create an Account with qdal, you must complete our online registration form accurately and truthfully. You are required to provide the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you meet the 21+ age requirement)
• Valid email address for account communications
• Indonesian mobile phone number for account verification and security alerts
• Residential address in Indonesia
• Preferred username and secure password meeting our security standards

All information provided during registration must be accurate, current, and complete. Providing false, incomplete, or misleading information constitutes a material breach of these Terms and may result in immediate Account suspension or termination.

4.2 Know Your Customer (KYC) Verification

Following initial registration, you will be required to complete our KYC verification process before withdrawal privileges are activated. This process requires submission of the following documents:

• Proof of Identity: A clear, legible copy or photograph of your Indonesian KTP (Kartu Tanda Penduduk) or passport showing your full name, date of birth, photograph, and ID number. All four corners of the document must be visible.
• Proof of Address: A recent utility bill, bank statement, or government-issued document dated within the last three (3) months showing your name and residential address.
• Selfie Verification: A photograph of yourself holding your ID document next to your face for liveness verification and to prevent identity fraud.

Our compliance team reviews KYC submissions within 1-24 hours during business days (Monday through Saturday, 9:00 AM to 6:00 PM WIB). Weekend submissions are processed on the next business day. We reserve the right to request additional documentation or information if our initial review is inconclusive.

4.3 Account Security Obligations

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username and password. You agree to:

• Choose a strong password that is not easily guessable and does not reuse passwords from other services
• Never share your Account credentials with any third party under any circumstances
• Immediately notify qdal customer support if you suspect unauthorized access to your Account
• Log out of your Account after each session, especially when using shared or public devices
• Keep your registered email address and mobile phone number current and secure

You acknowledge that you are fully responsible for all activities that occur under your Account, whether authorized by you or not. qdal shall not be liable for any loss or damage arising from unauthorized use of your Account resulting from your failure to maintain adequate security.

5. Deposits and Withdrawals

5.1 Accepted Payment Methods

qdal accepts deposits via the following Indonesian payment methods: bank transfers through BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon; and e-wallet services including OVO, DANA, GoPay, and ShopeePay. All transactions must be conducted in Indonesian Rupiah (IDR).

The minimum deposit amount is Rp 50,000 for bank transfers and Rp 20,000 for e-wallet deposits. Maximum deposit limits vary by payment method and VIP tier as detailed on our banking page. Deposits are typically processed instantly, with most transactions credited to your Account balance within seconds of confirmation.

5.2 Deposit Source Requirements

All deposits must originate from a bank account or e-wallet registered in your own name. Third-party deposits are strictly prohibited as a matter of anti-money laundering compliance and player protection. Deposits made from accounts not registered in your verified name will be rejected and returned, minus any applicable transaction fees.

5.3 Withdrawal Processing

You may request a withdrawal of your Account balance at any time, subject to completion of KYC verification and satisfaction of any applicable bonus wagering requirements. Withdrawals are processed to the same payment method and account from which your deposits originated, as an anti-money laundering safeguard.

The minimum withdrawal amount is Rp 100,000 across all payment methods. Withdrawal processing times are as follows:

• Verified accounts: 1-24 hours to Indonesian bank accounts; 1-6 hours for e-wallet withdrawals
• First-time withdrawals or large amounts: May require additional verification, extending processing time to 24-48 hours
• Weekend and holiday withdrawals: Requests submitted after 6:00 PM WIB on weekends may be processed on the next business day

qdal does not charge withdrawal fees for the first three (3) withdrawals per calendar month. A fee of Rp 5,000 applies to the fourth withdrawal and beyond within the same month.

5.4 Withdrawal Restrictions

We reserve the right to delay, suspend, or decline withdrawal requests under the following circumstances:

• Incomplete or unverified KYC documentation
• Unsatisfied bonus wagering requirements attached to deposited funds
• Suspected fraudulent activity, collusion, or Terms violations
• Outstanding disputes or investigations related to your Account
• Technical issues or system maintenance affecting payment processing

6. Bonuses and Promotions

qdal offers various bonuses and promotional incentives including welcome bonuses, deposit bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions published on our promotions page or communicated via email at the time of the offer.

6.1 Bonus Eligibility and Restrictions

Unless otherwise stated, bonuses are available only to eligible Users who meet the promotion's specific requirements. General bonus restrictions include:

• Bonuses are limited to one (1) per User, household, IP address, or payment method. Abuse of promotional offers through multiple accounts or collusion will result in forfeiture of bonuses and potential Account closure.
• Bonus funds cannot be withdrawn until applicable wagering requirements are met. Wagering requirements specify the number of times you must wager the bonus amount before conversion to withdrawable balance.
• Different game types contribute to wagering requirements at varying rates: Slots 100%, Live Casino 15%, Sports Betting 100%, Table Games 10%. A Rp 10,000 slot bet counts as Rp 10,000 toward wagering, while a Rp 10,000 blackjack bet counts only Rp 1,000.
• Bonuses expire after a specified validity period (typically 30 days from activation). Unused bonuses and associated wagering progress are forfeited after expiration.
• We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.

6.2 Cashback Exception

Our weekly cashback program is credited as withdrawable balance with no wagering requirements. Cashback is calculated on net losses each week (Monday 00:00 WIB through Sunday 23:59 WIB) and credited every Monday morning. Cashback rates vary by VIP tier: Bronze 0.5%, Gold 1.2%, Platinum 2.0%.

7. Betting Rules and Game Conduct

7.1 General Betting Rules

All bets placed on qdal are final and cannot be canceled, modified, or reversed once confirmed. You are responsible for verifying the accuracy of your bet selections, stake amounts, and odds before confirming any wager. qdal is not liable for User errors in bet placement.

Minimum and maximum bet limits vary by game type and User VIP tier. Current limits are displayed within each game interface. We reserve the right to adjust betting limits for individual Users or across the platform without prior notice.

7.2 Sports Betting Rules

Sports betting outcomes are determined based on official results from the relevant sports governing body or league. In the event of match postponements, cancellations, or venue changes, specific settlement rules apply as published in our sports betting rules section.

For live (in-play) betting, odds update in real-time based on match events. Bets are accepted subject to current odds at the moment of confirmation. During periods of rapid odds movement or technical issues, qdal reserves the right to reject bets or void wagers placed at incorrect odds.

7.3 Casino Game Rules

All casino games on qdal use certified Random Number Generator (RNG) technology independently tested for fairness and randomness. Published Return to Player (RTP) percentages represent long-term statistical averages over millions of game rounds and do not guarantee individual session outcomes.

Game-specific rules, paytables, and RTP information are accessible within each game. Players are encouraged to review game rules before playing.

7.4 Prohibited Activities

The following activities are strictly prohibited and constitute material breaches of these Terms:

• Collusion with other players to gain unfair advantages
• Use of automated betting software, bots, or scripts
• Exploitation of software bugs, glitches, or errors for unfair gain
• Arbitrage betting across multiple platforms or accounts
• Money laundering or use of qdal Services for any illegal purpose
• Abusive, threatening, or harassing behavior toward qdal staff or other users

Violation of these prohibitions will result in immediate Account suspension, forfeiture of balances and winnings, and potential legal action.

8. Account Closure and Suspension

qdal reserves the right to suspend, restrict, or permanently close any User Account at our sole discretion, with or without prior notice, under the following circumstances:

• Breach of any provision of these Terms and Conditions
• Failure to complete KYC verification when requested
• Provision of false, misleading, or fraudulent information
• Detection of multiple accounts, collusion, or abusive bonus exploitation
• Engagement in prohibited activities as defined in Section 7.4
• Suspected money laundering or fraudulent transactions
• Extended period of inactivity (12 months or longer without login or wager)

Upon Account closure, any remaining genuine balance (excluding bonus funds or fraudulently obtained winnings) will be returned to you via your registered payment method, subject to completion of any ongoing investigations. qdal is not obligated to provide detailed reasons for Account closure decisions.

Users may voluntarily close their Account at any time by contacting customer support. Voluntary closures due to responsible gaming concerns may be subject to cooling-off periods before reopening is permitted.

9. Limitation of Liability

To the fullest extent permitted by applicable law, qdal, its directors, officers, employees, affiliates, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to:

• Your use of or inability to use qdal Services
• Technical failures, interruptions, downtime, or maintenance affecting platform availability
• Loss of data, account information, or transaction history due to technical issues
• Unauthorized access to your Account resulting from your failure to maintain security
• Errors, inaccuracies, or omissions in game outcomes, odds, or platform content
• Third-party payment processor delays or failures
• Any gambling losses incurred through use of qdal Services

In no event shall qdal's total liability to you for all claims arising from these Terms exceed the amount of deposits you have made to your Account in the six (6) months preceding the claim, or Rp 10,000,000, whichever is lower.

You acknowledge that online gambling inherently involves risk of financial loss and that qdal provides gaming services for entertainment purposes only. qdal does not guarantee winnings, profitability, or any particular outcome from use of our Services.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which qdal operates, without regard to conflict of law principles. You agree that any disputes, claims, or controversies arising from or related to these Terms or your use of qdal Services shall be resolved through the following process:

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to contact qdal customer support at [email protected] to attempt informal resolution. We commit to responding to all dispute notifications within 48 hours and working in good faith to resolve the matter amicably.

10.2 Binding Arbitration

If informal resolution is unsuccessful within thirty (30) days, any remaining disputes shall be resolved through binding arbitration rather than in court. Arbitration is more informal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and allows for limited discovery. Arbitration decisions are subject to very limited review by courts.

You and qdal agree to waive the right to a trial by jury or to participate in a class action. All disputes will be resolved on an individual basis, and you may not bring a claim as a plaintiff or class member in any class, consolidated, or representative action.

11. Responsible Gaming and Age Restrictions

qdal is committed to promoting responsible gaming practices and preventing problem gambling. We strictly enforce the 21+ age requirement for all users and provide comprehensive tools to help players maintain control over their gaming activity.

Our responsible gaming tools include deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, and self-exclusion options ranging from 24 hours to permanent exclusion. For more information on these tools and how to use them, please review our dedicated Responsible Gaming page.

If you believe you may have a gambling problem or need support, please contact our customer support team immediately or utilize our self-exclusion feature. We can direct you to appropriate professional resources and implement account restrictions to assist you.

12. Contact Information

For questions, concerns, or clarifications regarding these Terms and Conditions, please contact qdal customer support through the following channels:

• Email: [email protected] (Response time: 2-4 hours during business hours)
• Live Chat: Available 24/7 via the chat widget on our website (Average response time: under 60 seconds)
• Customer Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays

We are committed to addressing your inquiries promptly and professionally. For legal notices or formal communications, please use the email address provided above and include "Legal Notice" in the subject line.